win1's Privacy Policy — Your Information Is Our Responsibility

1 What Types of Information We Collect

win1 may collect the following types of information from its users:

• Identity Information: Full name, date of birth, and national ID or passport number (when required for identity verification).
• Contact Information: Mobile number and email address, used for account management and communication.
• Financial Transaction Information: bKash, Nagad, Rocket, or Upay account details used to process deposits and withdrawals.
• Device & Technical Information: IP address, browser type and version, operating system, device type, and access time.
• Usage Information: Pages visited on the platform, session duration, click patterns, and game history.
• Communication Records: Records of conversations held with our support team via live chat or email.

2 Purpose of Collecting Information

win1 uses your information for the following legitimate purposes:

• Account Management: Ensuring account creation, verification, and administration.
• Financial Transaction Processing: Completing deposit and withdrawal requests quickly and securely via bKash, Nagad, Rocket, and Upay.
• Service Improvement: Continuously improving platform performance, security, and user experience.
• Customer Support: Resolving your issues via 24/7 live chat and email at [email protected].
• Fraud Prevention & Security: Detecting suspicious activity and preventing unauthorised access and fraud.
• Responsible Gaming: Assisting with age verification and compliance with responsible gaming policies.
• Legal Compliance: Maintaining compliance with applicable laws and regulations.

3 Data Privacy & Protection

win1 uses industry-leading technology to protect your personal information. The key elements of our security measures are outlined below:

• SSL/TLS Encryption: All data transferred between you and our servers is encrypted using high-grade SSL/TLS protocols.
• Data Storage Security: Stored information is kept in encrypted databases and protected from unauthorised access.
• Access Controls: Only authorised personnel can access your information for specific purposes, and their activity is logged.
• Regular Security Reviews: Our systems and infrastructure undergo regular security testing and audits.
• Two-Factor Verification: Additional identity verification is in place for sensitive operations.

4 Sharing Information with Third Parties

win1 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited cases:

• Payment Processors: Only the information necessary to complete a transaction is sent to the relevant provider — bKash, Nagad, Rocket, or Upay.
• Technology Partners: Technology service providers that support platform operations work under strict confidentiality agreements.
• Legal Requirements: We may be legally required to provide information in response to a lawful order from authorities or a court directive.
• Fraud Prevention: We may cooperate with relevant authorities to prevent serious fraud or criminal activity.

5 Cookies & Tracking Technologies

The win1 platform uses cookies and similar technologies to improve your browsing experience and ensure service functionality. These technologies are used for the following purposes:

• Essential Cookies: Maintaining your login session, verifying security tokens, and running the platform's core functions — these cannot be disabled.
• Functional Cookies: Remembering your language preference, display settings, and other personalised preferences.
• Analytics Cookies: Understanding which parts of the platform are used most and helping improve performance.
• Security Cookies: Detecting suspicious activity and helping protect your account.

You can disable analytics and functional cookies through your browser settings, though this may limit some platform features.

6 Data Retention Period

win1 retains your personal information for as long as it is considered necessary. The following factors are considered when determining the retention period:

• All information is retained while your account remains active.
• Transaction records may be kept for a specified period after account closure for legal and regulatory reasons.
• Information required for fraud prevention or resolving legal disputes may be retained for an extended period.
• Applicable law may require certain data to be retained or deleted.

When your information is no longer needed, it is securely and permanently deleted or anonymised.

7 Your Rights

As a win1 user, you have the following rights regarding your own information:

• Right of Access: You have the right to request to see what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information, though legal obligations may apply.
• Right to Restrict Processing: In certain circumstances, you can request that processing of your information be restricted.
• Right to Object: You have the right to object to certain types of processing.
• Right to Complain: If you experience any issue with how your information is managed, you have the right to contact us directly.

To exercise these rights or for any questions, email [email protected] or contact us via live chat.

8 Privacy of Minors

win1 is a responsible platform. No person under the age of 21 is permitted to create an account or use the service. We do not knowingly collect information from minors.

If a parent or guardian suspects their child has used the win1 platform, they are requested to contact [email protected] without delay.

9 International Data Transfers

win1's servers and data processing infrastructure may be located in different geographical locations. When information is transferred outside Bangladesh, we ensure that:

• The transferred information will be protected to the same high standard as described in this Policy.
• The receiving party follows privacy and security standards equivalent to our own.
• Compliance with applicable laws and regulations is maintained.

10 Response to Security Breaches

In the event of an unexpected security breach, win1 will take the following steps:

• An immediate technical response will be taken as soon as the incident is identified.
• An investigation will be conducted to determine the extent and impact of the breach.
• Affected users will be notified in a timely manner.
• Necessary corrective measures will be taken to prevent the same type of incident in the future.
• Relevant authorities will be notified as required by applicable law.

11 Changes to This Policy

win1 reserves the right to update this Privacy Policy from time to time. In the case of any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, registered users will be notified by email or via a notice on the platform at login.
• Continuing to use the platform after any changes will be considered as your acceptance of the updated Policy.

We therefore advise you to review this Policy on a regular basis.

12 Applicable Law & Jurisdiction

This Privacy Policy and your relationship with win1 will be governed by applicable law. Any dispute relating to this Policy will be resolved through negotiation. win1 is always committed to addressing your concerns in a fair and transparent manner.

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will remain in full effect.