win1 Terms and Conditions

win1's website (win1.mom) and all its associated services, games, bets, casino, and other activities are collectively referred to as the "Platform".

Any person who has created an account on the win1 platform or is using its services will be referred to as a "User" or "Member".

To withdraw a bonus, a specified amount of bets must be placed on that bonus. This is called a "Wagering Requirement". win1 always discloses this information transparently.

Only persons aged 21 or above may create an account at win1. win1 may at any time request identity documents or other papers to verify age. An account belonging to an ineligible person will be closed immediately and deposited funds may not be refundable.

Each individual may hold only one win1 account. If the same person operates multiple accounts and win1 detects this, all accounts will be closed and all deposited funds and bonuses may be forfeited.

All information provided at registration (name, mobile number, email address, etc.) must be true and accurate. Providing false or misleading information is a breach of these terms and may result in account cancellation.

win1 may at any time request documents to verify your identity, address, and payment method. Completing identity verification before withdrawal may be mandatory. If the required documents are not submitted within the specified time, withdrawals will remain on hold.

It is your responsibility to keep your win1 account login details (username and password) completely confidential. This information should not be shared with anyone else. Any unauthorized access to your account must be reported to the support team immediately.

Only you may place bets and carry out transactions from your account. Allowing anyone else to use your account or placing bets on behalf of someone else is strictly prohibited.

If you notice any unusual or suspicious activity on your account, or believe your account has been compromised, notify our support team immediately. win1 will endeavor to take prompt action in such situations.

win1 supports the following mobile banking methods:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — Mobile financial service of the Postal Department
• Rocket — Dutch-Bangla Bank's mobile wallet
• Upay — United Commercial Bank's mobile payment service

The minimum deposit amount at win1 is ৳500 (five hundred taka). Likewise, the minimum withdrawal amount is also set at ৳500. This limit applies to each payment method.

After a successful request, withdrawals are generally processed within 15 minutes to 2 hours. This time may vary if identity verification or a security review is required.

Withdrawals must be made only to the same mobile banking method and same account used for the deposit. Withdrawal requests to a different account will not be accepted unless identity verification has been completed.

win1 complies with anti-money laundering policies. Suspicious transactions may be automatically sent for review, during which the transaction will be placed on hold. win1 has the right to ask questions about the source of a user's funds.

win1's welcome bonus is up to 200% on the first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a ৳2,000 bonus and the total balance becomes ৳3,000. Alternatively, depositing ৳10,000 adds a maximum bonus of ৳8,000 and the total balance becomes ৳18,000.

To withdraw bonus funds, you must place bets equal to 15 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus. Example: receiving a ৳2,000 bonus requires completing ৳2,000 × 15 = ৳30,000 in bets, after which winnings earned from the bonus can be withdrawn.

• Each user may claim each bonus offer only once.
• Attempting to claim bonuses using multiple accounts will result in all bonuses being forfeited.
• If wagering is not completed within the specified time after accepting a bonus, the bonus will expire.
• win1 reserves the right to change or cancel any bonus offer at any time.
• If bonus abuse or fraudulent use is detected, the account may be closed.

win1's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each level. Cashback is calculated on net losses only. win1 reserves the right to change VIP level criteria and will endeavor to provide advance notice.

Once a bet has been confirmed, it cannot be changed or cancelled. Verify all details carefully before placing a bet. If an unusual win occurs beyond approved bets due to a technical error, win1 reserves the right to void that amount.

Results received from win1's providers' systems (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, NetEnt, etc.) will be considered final. If there is a dispute over any result, the support team must be notified within 72 hours.

For bets on any sport including cricket, football, and kabaddi, win1 uses data from third-party data providers. If a match is cancelled, abandoned, or delayed, a decision on the bet will be made according to win1's specific policy.

• Creating or operating multiple accounts.
• Strategically placing bets to exploit bonus benefits (bonus arbitrage).
• Attempting to influence outcomes by colluding with others.
• Using automated software, bots, or scripts.
• Intentionally exploiting technical errors or bugs in the platform.
• Using win1 for money laundering or any other illegal activity.
• Placing bets for or on behalf of other users, or managing bets professionally.
• Creating an account using a false identity or someone else's information.
• Spreading false information with the intent to damage win1's reputation.

win1 reserves the right to temporarily suspend or permanently close any account without giving a reason, particularly if a breach of these terms occurs. However, win1 will generally endeavor to communicate the reason.

You may request to close your own account at any time. Contact the support team. You will be given the opportunity to withdraw your available balance before closure, subject to the terms being met.

If a serious breach of the terms is proven (such as fraud, multiple accounts, or bonus abuse), win1 may forfeit any bonus in the balance and associated winnings. The return of the original deposited amount (not bonus) will be reviewed on a case-by-case basis.

win1 takes the protection of your personal information very seriously. We use SSL encryption and industry-standard security practices. Full details of how your information is collected, used, and protected can be found on our Privacy Policy page.

win1 never sells your personal information to third parties. Limited information may be shared with trusted partners for the purpose of providing services, such as for payment processing.

win1 endeavors to keep the platform available 24/7, however temporary unavailability may occur due to maintenance, technical issues, or disruption to third-party services. win1 will not be liable for such disruptions.

There is a possibility of financial loss in gambling. win1 is not responsible for the outcome of a user's bets. Each user is fully responsible for their own financial decisions. In the case of loss caused by a technical error, win1's liability is limited solely to the amount of that specific bet.

win1 uses software from third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, Spribe, PG Soft, Ezugi, etc.). win1 is not directly liable for any errors in these providers' systems, but a reasonable resolution will be sought.

win1 gives responsible gambling the highest priority. We encourage users to play in a healthy and controlled manner. The following tools are available at win1:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: The ability to close your own account for a set period of time.
• Reality Check: The ability to receive reminders after playing for a set amount of time.

If you are experiencing gambling-related problems, contact our support team. For more details, visit our Responsible Gaming page.

win1 reserves the right to modify these terms and conditions at any time. For significant changes, an effort will be made to notify users in advance by email or through the platform. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

These terms and conditions are written in Bengali and the Bengali text shall be considered authoritative. If any section is found to be legally unenforceable, the remaining sections will continue to be in effect. win1 is the final interpreter of these terms and conditions.

If you have any questions about these terms and conditions or need assistance with account-related matters, please contact our 24/7 support team. Support is available in both Bengali and English via live chat or email ([email protected]).